1- Quality Awareness

• Definitions of quality
• Quality & price
• Importance of quality
• Quality Characteristics
• Dimensions of quality
• Types of customer
• Your role in your organization
• Cost of quality
• Defining Total Quality Management
• Principles of Total Quality Management
• Elements of Total Quality Management
• Quality principles

2- Quality Assurance

• Defining quality control
• Defining quality assurance
• Defining quality management system
• Quality management system structure
• Requirements of quality management system
• Standard and standardization
• ISO overview
• ISO 9000 Documentation
• Audit Process

3- Data Collection Techniques

• Data & information
• Data collection process
• Data inventory process
• Data collection steps
• Data collection tools

4- Quality Tools "Seven Tools"

• Histogram
• Flowchart
• Pareto Chart
• Scatter Diagram
• Cause and Effect Diagram
• Check Sheets
• Control Charts

5- Basic Principles of Measurement

• Scale of measurement
• Qualitative and Quantitative Data
• Descriptive statistics: Tabular and Graphical
• Descriptive statistics: Numerical Methods
• Probability
• Discrete Probability Distributions
• Binominal Probability Distributions
• Poisson Probability Distributions
• Normal Probability Distributions

6- Advanced Product Quality Planning

• Definition of quality planning
• Quality planning process steps
• Establish the project
• Identify the customer
• Discover the customer needs
• Develop the product
• Develop the process
• Develop the controls & transfer to operations

7- Six Sigma

• What is six sigma?
• History of six sigma
• Why Six sigma?
• What is the importance of six sigma?
• Six sigma goals
• How to calculate sigma level
• Six Sigma Steps (DMAIC Methodology).
• Six Sigma Certificate